Frequently asked questions

All orders are begin processing upon receipt of payment. Shipping time varies depending on customer location, fulfillment facility location, and time of year. ​ Order processing can take up to 5 business days.  ​ US - Orders typically delivered within 4-8 business days International - Orders typically delivered within 5-20 business days

​We do not refund orders for buyer’s remorse. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. ​ Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). ​ Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). ​ Notification for EU consumers According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Atelier Esmora reserves rights to refuse returns at its sole discretion.